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Wedding Hair Disaster
My wedding has been planned for the past two years (for Dec this year) my bridesmaids and
myself have been growing our hair for most of that time for the long flowing locks look to
go with the theme of the wedding. I have always been complimented on my lovely hair, but
felt my hair needed a bit of curl for the wedding and if I got a perm now it would still
have a nice wave by the time Dec comes.
Well I requested a consultation with the
hairdresser who assured me that (when I told her I home coloured my hair and asked if my
hair was sutiable for a perm) that it was strong hair and the perm would look lovely and
that she would charge me $140. So I went ahead and had the perm.
I felt the apprentice had
left the solution on for too long I was forgotten most of the time and also the apprentice
was not thorough in washing the solution off - especially the underneath bits. Well when
they were taking the rods out my hair was breaking off so they had to cut some off (that
upset me!). They gave me a complimentary card for a treatment and told me to come back next
week.
I said I wanted to go home and let it dry naturally - well by the time it
dried naturally it dried into a big dried out fuzz ball sticking straight up into the air!
I did not sleep all night and first thing in the morning I went back to the salon in tears.
They gave me a free treatment - said it looked overprocessed and I went back four times
(free treatments) in all with no improvement, each time they had to cut more hair off/or it
just broke off - most of the underneath hair had to be cut off at the scalp! I have been
too embarrassed to be seen in public or work and could not sleep so eventually had to go to
the doctor and get sleeping tablets.
I have spend hundreds of dollars with "fixing protein
products etc" which hasn't helped much. Other hairdressers tell me when the hair is damaged
to this extent the best thing is to cut it all off. I have postphoned my wedding as I have
lost my confidence and feel I would have an unhappy wedding day looking like this. I have
considered a wig that may be the next option. I have not been back to the original
hairdressers as I cannot face it, but have written a letter of complaint to
them
Can I Complain To the Salon ?
Yes, of course you can.
Your consumer rights state that you are paying for a 'service' and as such that service should be carried out to a reasonable and sastisfactory standard.
If something goes wrong you can complain and have it put right but there will be less chance of a mistake if you have been careful to :
1) Make it clear exactly what you want done before the hairdresser/stylist starts.
2) Make sure you know how much you are paying.
3) Make sure you know how long roughly it will take.
4) Be very honest about any previous chemicals you have put in you hair (ie permanent dyes or previous reactions to products).
If you have a problem go back to the salon and explain to the manager what the problem is. Either you can ask for your money back, or give them a chance to put the situation right.I know it's really intimidating sometimes but in general Salons are very keen to keep their reputations intact. Most will more than likely be falling over themselves to have the opportunity to rectify the situation. Word of mouth travels very far in this business.
If something has went disasterously wrong (ie too much hair cut off or worse, chemical burns/hair falling out etc), then you have the right to ask them to compensate you for this. However this can take a lot of time if they don't admit to the problem and you may have to persue the salon through legal channels.
Take lots of pictures at the time in case they are needed later on as proof.
It should be remembered however, the vast majority of hair disasters take place at home ! With a pack of hair dye or a pair of scissors in our hands it is all too easy to make mistakes. Sometimes of 'disaster-like' proportions
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